Returns

Our Return Policy

At Caddi Crossbody, we are confident you will love your purchase. However, if for any reason you are not completely satisfied, we are here to help.

Please read our return policy carefully to ensure a smooth process.

7-Day Return Window

You have 7 days from the date you receive your order to initiate a return for a refund.

To be eligible for a return, your Caddi Crossbody must be:

  • Unused and in the same condition that you received it.

  • In its original packaging with all original tags attached.

  • Free from any marks, scuffs, or signs of wear.

We reserve the right to refuse returns that do not meet these conditions.

How to Initiate a Return

Returning your item is simple. Please follow these steps:

Step 1: Email Us Send an email to stephanie@caddi-crossbody.com with the following information:

  • Your Full Name

  • Your Order Number

  • Reason for Return

Step 2: Await Instructions We will reply to your email within 1-2 business days with further instructions and the return shipping address. Please do not send your item back until you have received a response from us.

Step 3: Post Your Item Once you have the return address, package your item securely and send it back to us. We recommend using a trackable shipping service, as we cannot be held responsible for items lost or damaged in transit.

Refunds & Return Postage

Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.

Please note that return postage costs come at the customers expense

Damaged or Faulty Items

In the unlikely event that your Caddi Crossbody arrives damaged or faulty, please contact us within 48 hours of delivery at stephanie@caddi-crossbody.com. Be sure to include your order number and photos of the issue so we can resolve it for you as quickly as possible.

Questions?

If you have any questions about our returns policy, please don't hesitate to contact us. We're always happy to help!

Email: stephanie@caddi-crossbody.com